Refund Policy

Last updated: September 3, 2026

This Refund Policy forms part of our Terms of Use and applies to every purchase made on iastral.ai.

Seller: Pixel Rainbow Inc., doing business as iastral, 700 North Fairfax Str. STE 614, Alexandria, Virginia 22314, USA.

Contact: support@iastral.ai

1. What you are buying

iastral sells digital reports and subscriptions. Each one is generated automatically from astronomical calculations based on the birth data you provide, together with interpretive text.

All content is provided as entertainment. It is not advice of any kind — medical, psychological, legal or financial — and it does not predict future events. No outcome is promised, described or guaranteed.

We say this before you pay, not after, so that you know exactly what you are buying.

2. One-time purchases

You can request a refund within 7 days of purchase, for any reason or for no reason at all.

• No explanation is required. We will not ask you why.
• The refund is issued in full to the original payment method.
• You request it yourself: Account → Orders → Request a refund. One click.
• We process it within one business day. Depending on your bank, it appears on your statement within 5–10 business days.

After the 7-day window, write to support@iastral.ai. We review those requests individually, and we always refund the cases in sections 4 and 5 below regardless of how much time has passed.

3. Subscriptions

• Cancel at any time in your account, in one click. Cancelling stops the next charge; your access continues until the end of the period you have already paid for.
• First payment: fully refundable within 7 days, on the same terms as section 2.
• Renewals: we email you 3 days before every renewal with the date, the amount and a cancel link. If you were charged because you did not cancel in time, and you have not opened the new period's content, write to us within 7 days of the charge and we will refund it.
• We do not pro-rate partial periods.

4. Duplicate or unrecognised charges

Refunded in full, with no time limit and no questions.

Your bank or card statement will show IASTRAL.AI. If you see a charge you do not recognise, email support@iastral.ai before anything else — we can identify and reverse it the same day.

5. If something went wrong on our side

We refund in full, regardless of the 7-day window, if:

• the report could not be generated, or was delivered materially incomplete;
• the calculation was demonstrably wrong on our side — for example the wrong time zone or the wrong coordinates were applied to correct birth data;
• you were charged for a subscription you had already cancelled.

6. If the birth data was wrong

Every calculation is only as accurate as the birth date, time and place you enter. If any of those were entered incorrectly, the result will be wrong through no fault of the calculation.

You can correct your data and regenerate any purchased report once, free of charge, within 30 days of purchase. You do not need to ask; the option is in your account next to the order.

7. What is not refunded

• Requests made more than 7 days after purchase, unless section 4 or section 5 applies.
• Purchases made from an account we have closed for fraud, payment abuse or resale of our content.

That is the complete list.

8. Please talk to us before contacting your bank

If you want your money back, asking us is faster than disputing the charge. We process refunds within one business day. A bank dispute typically takes 30 to 90 days to resolve.

Within the refund window we will return your money on request without argument, so there is nothing a dispute can achieve for you that an email cannot achieve sooner.

We reserve the right to close the account of a user who initiates chargebacks on purchases we had already offered to refund.

9. Your statutory rights

This policy is in addition to the consumer rights you already hold under the law of the country where you live. It does not replace or limit them.

• Brazil: Article 49 of the Consumer Protection Code gives you 7 days from the purchase or receipt of the service to withdraw, with full reimbursement.
• European Union and United Kingdom: you have a 14-day right of withdrawal for distance contracts. Where that applies to you, we honour 14 days rather than 7.

If the law of your country gives you a longer period or broader rights than this policy, those rights apply.

10. How to request a refund

In your account: Orders → the order in question → *Request a refund*.

By email: support@iastral.ai, from the address used at purchase, stating the date of the charge. We reply within one business day.

11. Contact

Refunds and billing: support@iastral.ai

Legal notices: legal@iastral.ai

Pixel Rainbow Inc. dba iastral, 700 North Fairfax Str. STE 614, Alexandria, Virginia 22314, USA